Patron Info

Dress Code

Shirts and Shoes must be worn at all time while inside the Cross Insurance Arena (formerly the Cumberland County Civic Center).

Food and Beverage Policy

No food or beverages (including coffee and bottled water) may be brought into the Cross Insurance Arena (formerly the Cumberland County Civic Center) during events.  This policy is strictly enforced.

Re-admittance

It is not possible to readmit guests once they have passed through the ticket control doors.

Seating

General Admission Ticketing:  A General Admission ticket does not guarantee a patron access to a specific area (floor or fixed seating) of the arena bowl, only admission to the venue.  All floor access and elevated seating is on a first come first served basis.  The number of patrons permitted access to the floor for a GA show will be determined by State Fire Code and may vary by event.   The numbers printed on the ticket do not refer to any specific location but only to the order in which the tickets were printed.  We encourage all patrons desiring floor access for a particular GA event to arrive early and be toward the front of the line when the doors open to the public.

Reserved Seat Ticketing:   A reserved seat ticket guarantees a patron a specific seat in a specific seating location.  The specific seat location is printed on each ticket.  All patrons occupying a seat must have a ticket for that designated seat.  For your convenience, we have ushers throughout the seating area that will be happy to seat you.

Special Needs

We acknowledge the special needs and challenges of some of our guests. Guests requiring special needs should notify the Trusted Choice Box Office of those needs when purchasing tickets. Please call (207) 775-3458. Our staff will make every effort to provide the best available seat appropriate for any specific need. We have a team dedicated to ensuring our guests with special needs can attend Cross Insurance Arena (formerly the Cumberland County Civic Center) events without worry and maximize their experience. Our special assistance team is available at all events and can assist guests to their seats upon request. We pride ourselves on making our events available to any guest who wants to attend.  Please make requests for special services a minimum of two weeks prior to an event.  Every effort will be made to accommodate requests made less than two weeks prior to an event, but accommodation cannot be guaranteed. Parking for patrons with disabilities is available in the Spring Street Parking garage adjacent to the Cross Insurance Arena. All Cross Insurance Arena main entrances are now ADA accessible.

Smoking

The Cross Insurance Arena (formerly the Cumberland County Civic Center) is a smoke free facility. Smoking is prohibited inside the Cross Insurance Arena. Our staff is committed to a safe entertainment experience and will enforce Maine's Public Place Smoking Law (22 MRSA § 1541 et seq.)

First Aid

The Cross Insurance Arena (formerly the Cumberland County Civic Center) is staffed with Maine licensed EMTs for all public events. Our staff is trained to manage medical emergencies, treat minor injuries and make appropriate decisions regarding activation of the 911 system. The Cross Insurance Arena is equipped with an Automatic External Defibrillator (AED) accessible by our medical staff. Guests should contact the nearest Cross Insurance Arena employee to activate our medical staff.

Emergency Evacuation

In the unlikely event of an emergency, the Cross Insurance Arena (formerly the Cumberland County Civic Center) is equipped with a state of the art emergency evacuation system. Once the system is activated, guests will hear an audible tone and voice prompts to evacuate. Guests should follow the directions of the trained event staff and proceed to the closest exit in calm manor. Guests should check with the nearest event staff on arrival for the closest appropriate emergency exit.

Security

The Cross Insurance Arena (formerly the Cumberland County Civic Center) events staff is committed to ensuring a safe and enjoyable experience for our guests. Security measures are in place at all our events. The Cross Insurance Arena conducts a pat down search and random bag checks at our Cross Insurance Arena public events. Prohibited Items will not be allowed inside the . Guests will have the opportunity to secure prohibited items in their vehicle prior to admittance. The  reserves the right to eject any guest that violates other guest’s rights to a safe and enjoyable experience. Guest violating any laws will be referred to local law enforcement for prosecution.

Prohibited Items

The following is a list of items prohibited from the Cross Insurance Arena(formerly the Cumberland County Civic Center).

  • Outside beverages including unopened bottles and cans
  • Coolers
  • Chains and spiked jewelry
  • Weapons
  • Laser Pointers
  • Illegal Substances
  • Animals ( service animals are allowed)
  • Beach balls and inflatables
  • Bullhorns and air horns
  • Fireworks
  • Backpacks
  • Signs with sticks
  • Confetti and Silly String

Individual events may have additional prohibited items. Please refer to the specific event link for a complete list.

Lost and Found

The Cross Insurance Arena is not responsible for any lost or stolen items. Guests should contact the nearest event staff regarding lost and found items.

Cameras/Video/Audio Equipment

Photography and Video/Audio equipment is generally not permitted inside the Cross Insurance Arena in order to comply with artist copyrights. Certain events allow limited use and guests are encouraged to contact the event hotline or web site on the day of the event for updates.

Alcohol

It is a violation of Maine’s liquor laws to bring alcoholic beverages inside the Cross Insurance Arena. Our event staff is committed to enforcing the liquor laws and alcoholic beverages brought inside the building will be confiscated. Alcoholic beverages will be available through Cross Insurance Arena concessions for certain events. All guests, regardless of age, will be asked to show ID when purchasing alcoholic beverages. The Cross Insurance Arena staff reserves the right to deny admission and/or alcohol to anyone that is intoxicated or poses a hazard to public safety.

Providing alcohol to minors, and possession of alcohol by minors is a violation of Maine’s liquor laws. Guests furnishing alcohol to minors and minors in possession of alcohol will b e referred to local law enforcement for prosecution.

ATM Machine

For the convenience of our guests, an ATM is located in our lobby.

Parking
The Spring Street Parking Garage is adjacent to the Cross Insurance Arena (formerly the Cumberland County Civic Center).  Parking is available in this garage for patrons with disabilities.  The Spring Street Garage is managed by the City of Portland and rates vary depending on events.  Please call (207) 874-2842 for rate information.  There is a privately owned parking garage across Spring Street next to the Holiday Inn by the Bay and a large parking lot located at the corner of Spring Street and Center Street.  Although the privately owned lots are open for most Cross Insurance Arena events, they may not be open for all events.  Rates vary depending on the event and are controlled by the property owners.  For more information, visit the Portland Downtown District's parking web page.