Tickets

The Cross Insurance Arena's Trusted Choice Box Office is located in the main ticket lobby and may be accessed from either the Free Street entrance or Bath Savings Spring Street entrance.  All advance ticket sales will take place in this location.  A new satellite Trusted Choice Box Office, located just inside the new Clark Insurance entrance at the corner of Center Street and Spring Street, will be open on the night of most events for walk-up ticket sales.  Will Call is located in the Trusted Choice Box Office in the main ticket lobby.

BOX OFFICE HOURS
Monday - Friday - 9:30a.m. to 4:00p.m.
Closed Saturday and Sunday unless there is an event.
Open Saturday, 7/12 - 10:00a.m. to the start of the event.

ADMINISTRATION OFFICE
Cross Insurance Arena Administration Office is located at Street level just inside the Bath Savings Free Street Entrance.
Administraion Office hours are  Monday through Friday 9:00a.m to 4:00 p.m.
Closed July 3rd and 4th

TICKET INFORMATION
Tickets for Cross Insurance Arena events are available at our Trusted Choice Box Office and all Ticketmaster locations. There is not a service charge for tickets bought in person at the Trusted Choice Box Office.  Tickets may be charged by phone by calling the Cross Insurance Arena at (207) 775-3458 or Ticketmaster at 800-745-3000. Service charges apply on all phone orders, outlet and online sales.  To purchase tickets online, click here!  Specific seat availability is not an option over the phone. For Ticketmaster Customer Service call 800-653-8000. Please contact our Trusted Choice Box Office at (207) 775-3458 for accessible seating.  The Cross Insurance Arena is fully ADA compliant. 

Tickets for State Theatre and Port City Music Hall events may be purchased in person only (no phone orders) at the Trusted Choice Box Office.  No Service Charge. Tickets are now on sale for the Portland Pirates 2014-2015 season.  For more information, please contact the Pirates at (207) PIRATES or visit the Pirates' web site at www.portlandpirates.com/tickets

NEW TICKETMASTER OUTLETS!

Auburn
Walmart
Electronics Department
100 Mt. Auburn Ave. 

Augusta
Walmart
Electronics Department
201 Civic Center Drive

Bangor
Walmart
Electronics Department
900 Stillwater Ave.

Brunswick
Walmart
Electronics Department
15 Tibbetts Dr.

Falmouth
Walmart
Electronics Department
206 U.S. Route 1

Scarborough
Walmart
Electronics Department
500 Gallery Blvd.

To find an outlet near you click here.

CREDIT CARDS

The Cross Insurance Arena's Trusted Choice Box Office welcomes MASTERCARD, VISA, AMEX and DISCOVER as forms of payment. Personal checks are accepted up to seven business days prior to an event. There is a $20 charge for all returned checks. Personal checks cannot be accepted for General Admission events. On occasion, the Cross Insurance Arena's Trusted Choice Box Office is required to accept cash only at the ticket window on the first day of a ticket sale. Several ATMs are located in the Cross Insurance Arena for your convenience.

GROUP DISCOUNTS

Group discounts are available for many events. Group size and amount of discount vary depending on the show. For more information, please call our group sales department at 207-775-3458.

REFUND POLICY

Please remember that tickets for Cross Insurance Arena events may not be refunded or exchanged. This includes instances of inclement weather. Event information in this Web site will be updated as frequently as possible. However, events are subject to change without notice.

GIFT CARDS

Gift cards are available in any denomination through the Cross Insurance Arena Trusted Choice Box Office. Gift Cards may be used to purchase tickets to any Cross Insurance Arena event and may be used for purchase of merchandise or food at any Cross Insurance Arena point of sale accepting credit cards.  Sorry, gift certificates may not be used for Pirates merchandise.

FOR YOUR PROTECTION

Please be aware that the ONLY authorized ticket selling agencies for Cross Insurance Arena events are the Cross Insurance Arena Trusted Choice Box Office and any licensed Ticketmaster location. The only authorized charge-by-phone numbers are the Cross Insurance Arena at (207) 775-3458 or Ticketmaster at 800-745-3000. The only authorized website is www.Ticketmaster.com.